Information, ideas, tips…the articles for professional advisers which I spotted this week that generate fresh thinking or a deeper understanding of issues are provided here as a quick readers digest for professionals who are looking ahead.
These are the highlights from the week that you should stop and read, as they are the best I’ve seen.
There is so much good information for professional services made available each week, much of which I share, that it is very easy to forget to pause and reflect. Each week I select the best handful and give them Tony’s BIG Ticks as being the ones that made me pause and reflect, or think further. They are sometimes thought-provoking, perhaps insightful, maybe a great sales or marketing idea or sometimes just incredibly topical.
If succession is something you are thinking a little about but haven’t figured out all the things you DO need to think about then you will find this article very very helpful…
When “payments companies” rank higher in customer satisfaction than brokerage firms do then it is a pretty strong sign that advisory practices are generally not really getting customer engagement right…
“Living a long life isn’t a problem for individuals – their problem is that they don’t know how much their lifestyle costs and how that expenditure is likely to change over the course of their retirement…”
“SIMPLER LAW NOT MORE LAW
The interim report of the royal commission states that “different enforcement” may be all that’s necessary to ensure financial services providers apply basic standards of fairness and honesty in dealing with consumers.
The basic ideas are very simple, the report states, and the law may in fact need only to be simplified to ensure that financial services providers observe six basic principles…”
Take it seriously folks: “The focus needs to be on the interests and rights of data subjects — employees, customers and all stakeholders: everyone you come into contact with. Their interests need to be the principal focus if companies are to avoid hefty fines….”