Interesting research out of the U.S. suggesting a fairly rapid shift in how clients are preferring to find, and then engage with, advisers in light of the dramatic changes brought about by Covid-19…
Information, ideas, tips…the articles for professional advisers which I spotted this week that generate fresh thinking or a deeper understanding of issues are provided here as a quick readers digest for professionals who are looking ahead.
These are the highlights from the week that you should stop and read, as they are the best I’ve seen.
There is so much good information for professional services made available each week, much of which I share, that it is very easy to forget to pause and reflect.
Each week I select the best handful and give them Tony’s BIG Ticks as being the ones that made me pause and reflect, or think further. They are sometimes thought-provoking, perhaps insightful, maybe a great sales or marketing idea or sometimes just incredibly topical.
“…Digital leaders achieve earnings growth that is 1.8 times higher than digital laggards—and more than double the growth in total enterprise value. In the short term, digital technologies and ways of working offer productivity improvements and better customer experiences. In the medium term, digital opens up new growth opportunities and business model innovation. Successful transformations also set companies up for sustained success…”
…but 70% fall short in their attempt to do so…so these guys have great suggestions on how not to be one of those.
…And it is not just retail clients (see above) changing how they engage with financial services and financial advice…it is changing B2B service delivery too…
“…although financial advisors have had to manage a plethora of changes in a post-pandemic world, the good news is that there are several benefits that clients (and advisors) can enjoy as a result, including offering lower barriers to entry and greater flexibility and convenience, as well as an increased likelihood that clients will adhere to their advisor’s recommendations…”
An interesting quick take on how some advisory firms have adapted rapidly, and what some of the issues are that could lead to extinction for some advisory firms….