The best way to manage emotional clients
Professional Services & Quick Tips Videos

The best way to manage emotional clients

January 16, 2019

by Tony Vidler  CFP logo   CLU logo  ChFC logo

There comes a time for all of us when we find ourselves dealing with a client who is not acting rationally, or logically, and is driven by their emotions.

It’s tough to handle isn’t it?

 

There is every risk that whatever you do will be seen as confrontational, or dismissive and arrogant, and in a best case scenario if you try to stay rational and ignore the emotions you will be considered merely distant and uncaring.

It’s a no win situation for a professional adviser most of the time.  But it doesn’t have to be.

 

It is possible to be empathetic and understanding, and to also stay objective and professionally detached – without appearing uncaring.  The trick is to address the emotional state openly and help the client understand the basis of their current level of thinking – and what will follow.

 

In this quick video we discuss how to do that, using a simple visual aid.

 

 

You might also be interested in this related article:
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