by Tony Vidler
Smart professional service firms today make sure they are demonstrating their value to prospects.
Having a prospect who is interested enough to hear what you have to offer has always been a necessary step on the path to getting a client, and it obviously remains so today. However, who the prospect decides to continue their buying journey with is often driven by how well the professional services firm demonstrates value before asking the prospect to commit to becoming a client of the firm.
It is this process of course which is often referred to as “engagement marketing”, and the engagement part consists of 3 core elements:
We need to understand that the buyers journey is a process for them of:
Knowing that this is the case for the majority of today’s smart consumers it becomes easy to see that they are actually a long way down the path of deciding who to work with before we have probably even met them, or spent any serious time getting to know each other. It follows that if the consumer is getting this far along the buying journey without any serious interaction with an adviser in person, then the adviser who wants that prospect as a client must have the right material out there in the market for the prospect to find as they begin their buying journey.
To make engagement marketing effective we need to consider a range of content or collateral, so that the prospect stays engaged with us as they move further along the buying path. We need to be creating or sourcing, and then delivering, content which helps them:
If we put together such a process and deliver it the target audience, and then continue to draw attention to the fact that we are providing the resources they need, the prospects will be more likely to engage with us via our content. Providing the content continues to be helpful and a high quality, and consists of material that matches their buying journey, the odds are very good that the consumer will build confidence in our style, expertise and value. That will lead to increased conversions of prospects to clients for the firm which does this well.
Demonstrate value in advance through content and engagement marketing, and there will be more prospects choosing you.