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Financial Advice: You CAN Be Compliant Without Being Dull
by Tony Vidler        The Annual Review process for financial advice clients is often seen as a rather hum-drum thing by the clients themselves, and getting them to engage in it can be a real challenge for advisers.   It doesn’t have to be of course. With a little imagination it can be positioned as […]
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How to balance client-facing time with practice development
by Tony Vidler A genuine challenge for advice firms right now is how to find the time to deal with clients as well as do all the work necessary to lift standards and improve business systems. The pressure is constant: the client demands are increasing and relentless, as are the expectations of other external stakeholders […]
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Complaints: Know when to fight…or just “Fix It”
by Tony Vidler        Customer complaints are a fact of life.  It is virtually impossible to run a service business where everyone is happy 100% of the time, as human beings are involved and they are unpredictable creatures.  The art of good customer complaint handling is knowing when to fight and when to just fix it. […]
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Would you bet your career on Paper, Scissors or Rock?
by Tony Vidler I still vividly recall getting that phone call from the complaints authority because a client alleged that I had misled them.  Unless you’ve experienced one of those calls it is virtually impossible to describe the sinking feeling and immediate sense of paranoia… …and so begins the game of Rock, Paper, Scissors. Client […]
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Are Advisers Compliance Fears Costing Them Clients?
by Tony Vidler If there is one area that continues to bug me about advice process it is the “Scope of Service” documents that are used by so many advisers.  Too often they are just rubbish. If I was a consumer I wouldn’t engage the adviser either on the basis of the menu of “services” […]
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There are 2 big questions before you go ahead and fire that client.
by Tony Vidler I encourage you to try this: fire a client. It is liberating, and it moves your thinking and sense of self worth onto a different professional plane.  Pretty much everyone who has been in professional practice for more than a year has at least one or two clients who are just a […]
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Financial Advisers Problem? Offering To Do Too Much
by Tony Vidler Despite a couple of decades of positioning, developing and improving technical knowledge and qualifications, many financial professionals are struggling to get enough clients to engage in holistic planning.   We need to take a leaf out of the accountant and lawyers playbook: Don’t try to deal with everything now; just deal with […]
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The 5 Things That Separate Modern Professionals From The Past
by Tony Vidler There is no doubt that financial advisory practices are evolving rapidly into professional practices, with many already fully there.  There is also no doubt that a number of financial advisers and practices are struggling to evolve, and are firmly rooted in transactional, product-focussed, business models. The more you compare the two – […]
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How does my advice look?
by Tony Vidler Advisers are increasingly seeking assurance that their practices are robust and will withstand scrutiny.  Whether that scrutiny is a client complaint or a regulatory audit, or even a second opinion being provided by a peer to the same client, the question lurking at the back of the mind is “How does my […]
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Commissions, Conflicted Advice…and finding common ground
by Tony Vidler has happened. Life Insurance sales commission in Australia is regulated to lower levels, albeit with a phase in period. (See: Life Insurance Commission Reform is Happening In Australia)   The arguments have at times been ferocious, and those arguments are being watched closely in other jurisdictions such as New Zealand.  Here one […]
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