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The "service" bit in your service business just might be the best ROI
by Tony Vidler A survey of over 500 global professional services firms thinking and plans for this year suggested to me that the more things change, the more they stay the same.   The standout burning issue for most professional services firms remains attracting and developing new business as that was identified as a key […]
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The 4 Actions Needed To Create A Personal Service Production Line
by Tony Vidler        An ongoing challenge for any service business is to create “Mass Personalisation”, or something akin to a factory production line that delivers constant quality efficiently, but which still feels personal to the end user.   In professional services it is creating and efficient and affordable business system that allow mass actions […]
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The Value of GETTING Good Advice
by Tony Vidler        If you believe in the value of advice, then it makes sense to believe in the value of getting advice for yourself – or rather, for your business.   Nearly every small business can benefit from having a robust governance structure providing strategic input (and insight), additional skills, accountability and excellent […]
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The Danger Of Promoting A Competent Adviser
by Tony Vidler        In any organisation a person tends to rise to their level of incompetence.   This is just as true for the self employed Principal of a professional services firm as it is for the staff member in a large corporate.  Actually, I believe that it is THE reason why so many […]
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Why Advice Businesses Flatline…
by Tony Vidler        Irregular beat….irregular cashflow…   The heart worked too hard….the heart gave out….   The business flat-lined….   I thought of this as I reviewed an excellent Slideshare presentation by Chatswood Consulting which summarised their key observations from conducting valuations for financial advice businesses earlier this week.   There’s a heck of a […]
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CRM: A Central Repository of Money
by Tony Vidler        Half a dozen advisers get together at a conference and you can almost guarantee the conversation will shift at some point to “what CRM do you use?”   It remains a tough – and potentially huge – decision for a professional service business.   A CRM system isn’t just a “Customer […]
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How to build a good service system in your business
by Tony Vidler        Good service is good business.   For financial advisers, service really IS the business.   How do you build a good system of service though that ensures you are not just keeping existing customers happy on an efficient basis, but that you are giving yourself a chance to grow the client […]
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If you have repeat problems, you need a process!
by Tony Vidler        For financial advisory firms the word “process” has become synonymous with “best practice advice”, but good process is so much more than just a compliant and well-documented series of advice documents.   Process is what builds franchise businesses.  Process is what creates turnkey operations that are highly valued by prospective purchasers. […]
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Managing the cost of financial advice conversation
Cost is not just Price: Put Adviser fees into perspective
by Tony Vidler        A stumbling block for many professionals with their clients is the “cost discussion”, and it is a stumbling block because more often than not the entire conversation revolves around just one of the cost components.   All too often the cost of financial advice centres upon just the price…and there is […]
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creating a company culture
How to create the culture you WANT in your business
by Tony Vidler        As financial adviser businesses evolve from pure personal services that are entirely dependent on the relationship management abilities of an individual adviser, and they move towards becoming corporate entities  that have a life beyond that of the founder, the culture of the organization becomes critical to its success. Despite the importance […]
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