Get More Business By Unbundling Planning
Financial Advice & Financial Planning & Marketing Ideas & Strategy

Get More Business By Unbundling Planning

April 28, 2017

by Tony Vidler  CFP logo   CLU logo  ChFC logo

unbundle-financial-advice

Planning is often HUGE to a client, and that is itself a barrier to engagement. Unbundling the planning process can create higher numbers of prospects and clients engaging with you, and lead to higher plan fees.  That’s a surefire recipe for greater revenue levels for a practice.

 

When we try to engage a client in a full financial planning process it is a daunting prospect, as well as appearing expensive to them.  Fundamentally we are bundling up all of our knowledge and processes, and all of the resources of the practice into this thing called a financial plan.  There is a lot of overhead in the form of practice resources to cover, and a lot of time and expertise on the part of an adviser to factor in.

 

If we priced a full financial plan at its full value it would generally be somewhere around 20 hours of the professionals time, and the professionals hourly rate should typically be somewhere around $250/hour or more.  Definitely more than that if the planner operates out of expensive central city premises, has state of the art secure IT systems, is supported by first class (expensive!) people, and so on.

 

So a full financial plan should be costing somewhere north of $5,000 per client if everything was charged out properly.

 

That is a hefty price tag for someone to stomach when they are not even entirely sure what this “financial planning” thing is all about and it sounds like a pretty drawn out sort of process…..and that becomes a barrier to engagement.

 

If we were to take the planning process and “unbundle” it by breaking it down into a series of smaller and more affordable engagements then there are a number of positive potential outcomes.

 

  1. Clients will see relevance in particular elements of planning which get somewhat lost when the entire bundled planning process is put in front of them
  2. Pricing for smaller plan components is substantially lower on the surface – yet provide the opportunity to charge premium pricing for the actual work
  3. It is easier to define and articulate value in each of the unbundled planning services
  4. There is a greater opportunity and propensity to generate recommendations to other potential clients when a very specific objective is being addressed.
  5. When all the unbundled services are added together to become a “full priced financial plan” there is significantly less resistance to the cost as it has been given context and is seen as a reasonable reflection of all the component parts being done simultaneously.

 

For most professionals their basic resource which they are trying to sell is “time”.  Our time however is not especially valued by most clients.  They are motivated to pay for a particular outcome, be that obtaining a product, receiving a service, or engaging in an experience.  To clients the amount of time the professional needs to “spend” to deliver that is usually irrelevant.

 

If we were to suggest to clients that the value of our time was $250/hour, and for that we would be prepared to drink coffee with them and talk about the weather there would usually be a very low engagement rate. If on the other hand we were completely sure that we could deliver a certain income stream to a client in the future which would last them their lifetime and alleviate all their concerns, then a fee of $10,000 to achieve that will often not be considered unreasonable.

 

Clients are valuing the outcome, not the raw ingredient which was required to produce it.  One of my favourite graphics to describe this concept uses a simple analogy of the perception of value in coffee (something else I love!).

 

unbundle-financial-fee

So how might we unbundle planning?

 

For the purpose of the example let’s say that the key components of a financial plan are:

  • Cash management
  • Debt management
  • Risk management
  • Retirement planning
  • Investment planning
  • Taxation planning
  • Estate planning

 

You can unbundle the entire planning process simply by offering each component as a standalone plan, or service, at a fixed price point.  Many of these components are little more than (say) 2-3 hours work by themselves, so some certainty can be created around pricing.

 

For instance:

  • Cash management: budgeting, establishing emergency reserve plan, establishing short-medium terms savings plan. $500
  • Debt management: loan structure and consolidation plan, mortgage/freehold property plan.  $750
  • Risk management: Insurance needs review and recommendations. $750
  • Retirement planning: determining income post-retirement needs, arranging pre-retirement accumulation plan. $750
  • Investment planning: Risk profiling, Asset allocation strategy, portfolio construction guidelines. $1,000
  • Taxation planning: compliance/tax return management, mitigation strategies, income splitting strategy $1,000
  • Estate planning: asset ownership; legal structures; bequests and legacies planning; estate protection plan. $1,000

 

Total cost of each unbundled planning element = $5,750.

 

Getting a full financial plan at $5,000 starts to look like a lot better value doesn’t it?

 

More importantly though, most clients will be able to understand the full financial planning process better and see the work and the value it can create.  In addition, many will zero in on an aspect which happens to be important to them now (or in the short term), such as “debt management” for instance, and perceive that a $750 fee to have a plan to own their home faster outright and to manage a variety of debts better is a worthwhile investment.

 

Certainly more prospects and clients will engage in “limited” planning, but limiting the planning to a particular aspect which is relevant to them at this point in time is the beginning of having them engage in the entire planning process.  All we are doing for many clients is creating an easy entry point for them, whereby we allow them to focus on a particular aspect which seems the most important to them in the short term, and break down the cost barrier for them.

 

Unbundling the planning process – or the full financial plan itself – is a fabulous way to have more clients engage in planning services by allowing them to choose where the planning journey begins.

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